Shipping and Return Policy

Most orders within the continental United States are shipped via UPS or USPS. If there are any delays in processing your order, you will be notified. Normal delivery within the continental United States is approximately 3 to 10 business days. For orders shipped to destinations in the Continental United States We offer flat Rate Shipping of $6.95 On all orders below $49.99 and Free Shipping on orders Over $50.00


     To be eligible for "Same Day Shipping," the item(s) must be in stock and the order must be received NO LATER THAN 12PM Eastern. Backorders and orders arriving after 12PM may be subject to a delay in shipping time. Please Understand, If we can get your order out same day it will be shipped even if placed after the cut off, our mission is to keep you satisified



Updated 5/18/2019

Thank you for shopping with us! The following Shipping and Return policy applies to all websites owned and operated by DNDFDirect including but not limited to the following: DNDFDirect



1. SHIPPING POLICY



You can trust that your order will be quickly processed and safely delivered.

We ship our products via UPS or USPS, and utilize flat rate pricing that varies depending on the order total and based on certain products. 

 

We also offer a delivery confirmation with required signature option, at an additional cost of $5 to the base shipping rate. This option is available at checkout. In the event of a lost or undelivered package, we will only be able to send (1) replacement without the addition of the Confirmation of Delivery option. 

 

PLEASE NOTE

If the billing address and the shipping address on your order are different, we will contact you via phone and email. If we are unable to contact you within 7 days of the order date we will cancel the order. 


Items in stock will typically ship out in 2-3 days on average. Due to high demand some orders may take up to 6 days. This is of course at peak times. We strive to get orders out same or next day. Check out our testimonials page and see what others are saying about our shipping!

 


a. Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

b. International Orders

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

c. Holiday Shipping

During the weeks of Thanksgiving, Christmas, and New Years, shipping may be delayed. We will work to get everything shipped out as quickly as possible, but we adhere to the schedule of the shipping companies. 



2. RETURN, EXCHANGE POLICY, CANCELLATIONS



Our goal is to ensure your complete satisfaction with your purchase.



Return Policy



  
Okay, so we're pretty confident that you will be thoroughly satisfied with the products you receive from us, but we understand that occasionally this isn't the case.  DNDFDirect is dedicated to ensuring you are pleased with the product you purchase from us. Please email us at sales@dndfdirect.com within 30 days of purchase in order to approve a return,  this email is checked daily so you will receive a quick response. Once approved, we will provide complete instructions on how to handle the return.

The product should be in its original unopened packaging. Sorry we do not offer refunds on opened products.

A return slip will be provided for you, please return the items in the box they were originally shipped in, or a box of similar size. Return shipping cost will be deducted from refunded amount. (Carriers charge based on package size and weight, so using the original shipping box will allow us to most accurately estimate shipping cost.)

 

Damages

Though we take great care to safely pack your order, merchandise may get damaged when shipped. If this is the case please contact us within 24 hours of receipt at sales@dndfdirect.com so that we can resolve the issue quickly for you. If you can provide photographs of the damages, it will expedite the process. Please remember to keep the box and packing material the merchandise arrived in. We can replace the merchandise or issue a refund once the damaged item has been returned to us. Your satisfaction is what we care about.


Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.

 

Undelivered Packages

If your package is not able to be delivered by the carrier for any reason beyond our control and it is returned to us we offer the following options :

  1. We can refund your purchase minus the original cost of shipping and a $10 return fee
  2. We can ship your package a second time for our flat rate fee of $6.95. If we ship your package a second time, and it is returned a second time, we will refund your original purchase minus the original cost of shipping and a $20 return fee. 

** Please understand once we send out your package, we are unable to control delivery time or carrier release instructions.

 

Mis-delivered Packages

Please ensure all shipping address information is accurate. We directly transfer this information to our shipping label. We are not responsible for a package that is delivered to a wrong address due to incorrect or incomplete shipping address information.

 

Voluntary Returns 

If you choose to return your product for any reason beyond our service and delivery of the product, we offer a full refund minus return shipping costs for product returned within 30 days of purchase. The product should be in its original unopened packaging. Sorry we do not offer refunds on opened products. 

If a second order for the same product is placed, processed, and shipped to the same address, and then a return is requested there will be an additional $15 restocking fee assessed to the refund. Returns must be shipped freight prepaid.

This only includes returns requested by the customer unrelated to our delivery of the product.

 


Contact Us

If you have any questions on these terms, contact us: